CLockwork
Streamlining the complexity of practitioner scheduling through an intelligent, centralized system designed to improve coordination, visibility, and operational efficiency.
THE PROBLEM
Before Clockwork, the scheduling team at Easter Seals Northern California ran ABA therapy appointments across a master Excel sheet, Outlook, and a third-party calendar called Skedulo — none of which talked to each other. But the tool fragmentation was the surface problem. The real problem was underneath it: the match between a client's needs and a practitioner's qualifications, availability, and preferences was happening invisibly, in one assistant manager's head, every time. She held a mental model of forty-plus practitioners — who was certified for what, who worked well with which client, who had hours left that week. When she went on vacation, the model went with her.
THE IMPACT
In its first three months on Clockwork, the team booked roughly 40% more appointments than they had on the old workflow — a full team cutover, no parallel run. The organization retired its Skedulo contract, consolidated onto a single source of truth, and gave its scheduling team a tool that finally reflected the work they were actually doing. The match that used to live in one person's head now lives in the product, where the whole team can see it, trust it, and build on it.
THE SOLUTION
Clockwork is an AI-assisted scheduling system that replaced all three tools with one platform and pulled the match out of the scheduler's head and into the product. On the scheduler-facing side, a unified schedule grid and offer flow takes the friction out of routine tasks: opening a plan, finding a practitioner, sending the offer, logging the confirmation. Smart Match surfaces practitioner recommendations based on certification, availability, and client fit with the human staying in control of every decision. On the leadership side, Directors of Client Services get the practitioner roster, capacity views, and reporting they need to see who's at capacity, who's under-booked, and how the team is tracking against authorized hours. The system wasn't built to automate the match. It was built to support it.
